F.A.Q.

Operating hours: Monday through Friday 9am to 5pm


Custom Orders:
Q- Can I have a different color of an item?
A-Yes, contact us here about a custom order and we'll work with you to get a custom order made for you!


Q- What can Green Gizmo do with custom orders? Does it cost extra?
A- We can make different colors or special accessories based off existing ones. We have made large grim skull cymbal toppers into drum post accessories, all of our accessories have been colored differently to match customers needs.

So, you want hot pink? We can make hot pink!

Yes, most custom orders cost extra depending on the nature of the order. We can tell you more when you contact us.


Q- How long does it take for an item to get to me?
A- Orders take 1-3 business days to ship. Orders are shipped via USPS and will arrive 2-5 days after they have been sent out with a tracking number so you can track the progress!.

Please note that some items on our store are made to order and will take up to 10 business days before they will ship!

International orders will take longer to arrive!

Q- Can I get faster shipping? I need to get something for a birthday/holiday!
A- Contact us and we will try to accommodate your needs! Please note there will be a higher cost for expedite shipping.


Q- Does Green Gizmo do international shipping?
A- We ship internationally!


Q- Will I have to pay a customs fee?
A- We can't answer that, there's a lot of countries with many different laws with postage and products. We make the items and ship them via United States Postal Service International Mail and the rest is on them and the individual laws/customs of your country.

Your country's government may require customs taxes or other fees to be paid before delivery. These taxes and fees are not included in our prices. Green Gizmo has no control over and is not able to provide compensation for customs tax or any related fees.

Q-For my international order, can you include a different price on the forms?

A- No. Having an incorrect or lower price would violate the law. This would result in fines for either you, the customer or Green Gizmo. There are no exceptions to this and we will not respond to emails inquiring about this.

Prices will be reflective of the product and any discounts given.

Q- Do you provide tracking numbers?
A- Yes we do!



General Questions:
Q- Something is missing from my order, what should I do?
A- If you are missing something from your order, please contact us via email clearly stating the following:

  • Order number

  • What was ordered

  • What was not received

Responses may take 24 hours, please be patient.


Q- My address was incorrect and my order was returned to Green Gizmo. How can I get my order?
A- Green Gizmo is not responsible for incorrect addresses nor the cost of shipping, the order minus the cost of shipping will be refunded after the item has arrived back at our facility.


Q- I found a broken link/typo/got an error message.
A- Please contact us by clicking here with the link and error.


Drum Accessories:
Q- Your cymbal toppers are made of plastic, are they fragile?

A- Our cymbal toppers are made of a durable plastic that has undergone extensive testing and can easily withstand the strikes of a drumstick. Hammer tested we stand by our cymbal topper's ability to take whatever your drumsticks can dish out!


Q- How do I know if your toppers will fit my cymbal stands?
A- All of our cymbal toppers are made to fit a standard 8mm post.

Q- I'm worried about your cymbal toppers stripping, how long will they last?
A- Our cymbal toppers have a metal insert that will not strip easily.

Q- The drum beaters look cool but how are they in use? Will they last?

A- Each beater we have (power & speed ) are created for each person's taste if they want more power, or speed however both are made with stainless steel rods and durable high impact plastic and have been extensively beaten to test their lasting ability.


Q- Are the drum beaters for display only?

A- No, they are fully functional drum beaters designed to take stress and abuse any other drum beaters would. They're made of solid, high impact plastic that is molded directly on a strong stainless steel rod.

These drum beaters have been extensively tested to take abuse beyond drumming. We've been selling them for years and are proud of their durability and looks.


Guitar Accessories:

Q- How do I know your guitar knobs will fit my guitar?
A- Our knobs are made to be adjustable and fit to standard guitar & bass guitar pots. Each knob has a small 5/56th allen key screw built into it for a snug fit.

Q- Can I get your guitar accessories in a different color?
A- Yes, contact us via email by clicking here to ask about a custom order!